Delivery & Returns
$6.95 flat rate shipping to Australian east coast metropolitan cities (Sydney, Melbourne, Brisbane, Gold Coast, Adelaide).
$12.95 flat rate shipping to country NSW, Victoria and Adelaide.
FREE shipping for orders over $99 to Australian east coast metropolitan cities (Sydney, Melbourne, Brisbane, Gold Coast, Adelaide).
$12.95 flat rate shipping to Perth metro.
$26.95 flat rate shipping to Darwin and Alice Springs, Noosa, Rockhampton, Cairns, Townsville & country Queensland.
Please Note: to maintain low shipping rates we use a courier that only delivers to commercial or residential addresses, they are unable to deliver to PO Boxes. Australia Post or Express Post is not available. Sorry for any inconvenience.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, we'll refund your money provided that:
- You return the item within 14 days of purchase
- The item is in new, unused condition including:
- It is unworn by pet, unopened, unused and in its original condition
- It is in its original undamaged packaging with swing tags including instruction manuals and all accessories
Store 4 Paws will accept product returns and refund or repair where:
- The product is faulty or arrived damaged (damaged items must be notified to us within 2 working days)
- The product does not match the sample or the description
If the product is faulty, Store 4 Paws may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Store 4 Paws reserves the right not to offer a refund or repair where the item fault is a result of misuse or neglect.
- Refunds will be issued using your original payment method
- Gift cards are not redeemable for cash
For all returns please send an email with your name and your invoice/order number to: firstname.lastname@example.org