Shipping & Returns

Delivery:

$6.95 flat rate shipping to Australian east coast metropolitan cities (Sydney, Melbourne, Brisbane, Gold Coast, Adelaide).

$12.95 flat rate shipping to country NSW, Victoria and Adelaide.

FREE shipping for orders over $99 to Australian east coast metropolitan cities (Sydney, Melbourne, Brisbane, Gold Coast, Adelaide).

$12.95 flat rate shipping to Perth metro.

$26.95 flat rate shipping to Darwin and Alice Springs, Noosa, Rockhampton, Cairns, Townsville & country Queensland.

Please Note: to maintain low shipping rates we use a courier that only delivers to commercial or residential addresses, they are unable to deliver to PO Boxes. Australia Post or Express Post is not available. Sorry for any inconvenience.

Returns:

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, we'll refund your money provided that:

• You return the item within 14 days of purchase
• The item is in new, unused condition including:

• It is unworn by pet, unopened, unused and in its original condition
• It is in its original undamaged packaging with swing tags including instruction manuals and all accessories

Other returns

Store 4 Paws will accept product returns and refund or repair where:

• The product is faulty or arrived damaged (damaged items must be notified to us within 2 working days)
• The product does not match the sample or the description

If the product is faulty, Store 4 Paws may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. Store 4 Paws reserves the right not to offer a refund or repair where the item fault is a result of misuse or neglect.

Please note:

• Refunds will be issued using your original payment method
• Gift cards are not redeemable for cash

For all returns please send an email with your name and your invoice/order number to: info@store4paws.com.au